Shop Info

The Papafoxtrot web store brings all our wooden toys to the world. We are based in the Hong Kong, but can ship our products to anywhere on the globe.

Payments

All payments in the Papafoxtrot store are processed securely via Paypal.
Paypal does not require you to sign up in order to make a payment; you an pay with all major credit cards without creating a Paypal account.
Papafoxtrot does not collect or store any of your credit card information, and your contact information will only be used for order processing & delivery.

Upon receipt of your order, we will send you an order confirmation email with links to check the status of your order.
If you have any questions regarding your order, please email us at sales@papafoxtrot.com

In the event that we are unable to fulfill your order, your payment will be refunded in full.

Returns

If a product purchased from the Papafoxtrot store is faulty, please email sales@papafoxtrot.com before returning an item.

Once we have processed and approved your request, we will provide you with a returns form. Please fill out and include this form with your return. The customer is responsible for covering costs of shipping return goods to Papafoxtrot.

Faulty items returned to Papafoxtrot within 14 days of receipt of goods will be exchanged for new goods of the same type. In the event that a returned product is no longer in stock, we will contact you and offer you either an alternative product of equivalent value or a refund. In no other circumstances will a refund be offered.

Privacy

Papafoxtrot does not collect or store any of your credit card information or any other financial information.
All financial transactions are processed securely through Paypal.
Contact information collected as part of the ordering process will never be shared with anyone else, or used by us for any purpose other than processing and handling of your order.

International Orders

Papafoxtrot is happy to handle all international orders.

All orders are shipped from Hong Kong and may be subject to import taxes (such as VAT) depending on your location. Please check with your local customs authorities for details of import duties and taxes for your region.

All prices on the site will be charged in US dollars (USD). Currency exchange rates between USD and your local currency may fluctuate; international customers are advised to check the latest currency exhange rates prior to ordering. The final exchange rate will be determined by your financial institution.